Current shipping and return summary
We deliver to physical street addresses in the 48 contiguous U.S. states and Washington, D.C. Standard shipping is USD 3.99 for orders below USD 49.99; eligible orders of USD 49.99 or more ship free. The merchandise subtotal is measured after discounts and before tax and shipping. Normal processing is 1–3 business days, plus 4–8 business days in transit, for a total estimated 5–11 business days. Our daily order cutoff is 2:00 PM Eastern Time (EST/EDT), Monday–Friday.
Request an ordinary return within 30 calendar days after delivery. Items must be unused, unwashed, and in their original condition, subject to the inspection and consumer-rights protections in our return policy. There is no restocking fee. You pay the actual postage for an ordinary non-defective return; we cover reasonable required return costs for defective, damaged, or incorrectly supplied goods. We inspect received returns within 5 calendar days and initiate approved refunds within 5 calendar days after inspection approval. Banks typically take about 5 business days after initiation to post a refund, but timing may vary. We do not offer standard direct size or style exchanges; a verified seller-caused issue may be resolved by replacement. Mandatory consumer rights are preserved.
What does Dripsunset sell?
Our current selection includes T-shirts. Additional tops may be introduced as the collection develops. Newly released items are presented on their published product pages; planned styles are not part of available inventory.
How do I select a size?
Start with the size information on the particular product page and compare the measurements with a garment that fits you well. Fit can differ between styles. If you need clarification, email tylerwatts482@gmail.com with the product link and your question.
Are the materials and washing instructions the same for every item?
Not necessarily. Refer to the individual description for fabric information and follow the care label supplied with the garment. Contact us if the instructions are missing or unclear.
Where can I find delivery times and shipping charges?
Our Shipping Policy explains delivery coverage, processing, transit estimates, and shipping costs. Review any product-specific information as well. The applicable shipping charge should be reviewed at checkout before payment.
Where do orders ship from?
Orders ship from 825 SW Yamhill St, Portland, OR 97205, United States. The same Portland facility receives authorized mail returns. Our separate store contact address is 121 Hyman Fl, Las Vegas, NV 89145, United States. We sell online without a public walk-in retail storefront.
What should I do if I need to change an order or correct an address?
Email tylerwatts482@gmail.com promptly with the order number and requested change. We will check the order's status and explain what is possible under the applicable order terms. A change may not be possible once the relevant fulfillment steps have been completed.
How do I ask about an order that has not arrived?
Review your order and shipping messages, and any tracking details available to you. Then contact us with your order number and a short description of the issue so we can look into it. If tracking shows delivery but you cannot find the parcel, mention that in your message.
Can I return an item or request a different size?
Please consult the Refund Policy for the current return window, item conditions, costs, and any exchange arrangements. Contact us before sending anything back. Our address does not accept unauthorized returns.
What if an item arrives damaged, defective, or different from my order?
Email tylerwatts482@gmail.com with your order number and a description of what happened. Clear photographs of the item and packaging can help where reasonably available. We will review the issue and explain the next steps under our Refund Policy.
When should I expect a refund?
The processing rules and applicable timelines are set out in our Refund Policy. The date a refund is issued and the date your bank or payment provider posts the credit may differ. Contact us if you need help checking its status.
Can I shop or return an order in person?
No. Dripsunset sells online and does not have a physical retail storefront or offer walk-in shopping. Obtain return authorization and mailing instructions from tylerwatts482@gmail.com before mailing a parcel to the Portland return address.
How can I contact customer support?
Email tylerwatts482@gmail.com or call +1 (267) 423-2535. We are available Monday–Friday, 9:00 AM–5:00 PM Eastern Time (EST/EDT), excluding public holidays, and aim to respond within 1–2 business days.
Additional business and policy information is available through Contact Information, Privacy Policy, and Terms of Service.