Refund policy

Thank you for shopping at dripsunset.com. The following rules explain ordinary apparel returns and how we resolve damaged, defective, or incorrectly supplied orders.

Return eligibility and the 30-day window

Request an ordinary return within 30 calendar days after receiving your item. This includes a change of mind or a size that does not fit. Clothing must be unworn apart from reasonable indoor try-on, unwashed, unaltered, undamaged, and in its original condition with all supplied tags and accessories. Opening packaging to inspect the item is allowed. Customer-caused damage, alterations, or missing components make an item ineligible for an ordinary return.

These conditions do not exclude a valid claim for goods that arrived damaged, defective, or incorrect. Mandatory consumer rights are not limited by the ordinary return window or by packaging damaged during delivery.

Return costs at a glance

Reason	Return postage	Restocking fee
Change of mind or customer-selected size	You arrange and pay the actual carrier charge	USD 0.00
Verified damage, defect, or wrong item supplied	We provide a prepaid label or another no-cost return arrangement	USD 0.00

For an ordinary return, the refund covers the item price paid and applicable refundable tax. Original outbound shipping is not refunded except where law requires it. If outbound shipping was free, no uncharged shipping fee is deducted later.

From your request to return shipment

1. Email tylerwatts482@gmail.com within 30 calendar days of receipt with your order number, the item, and the reason for return.

2. Wait for return authorization and mailing instructions. Our response target is within 1–2 business days. A delayed response does not change the date of your original request.

3. After authorization, send the parcel according to the mailing instructions below, using secure packaging and including your order number. Retain proof of postage and tracking.

Authorized return address: 825 SW Yamhill St, Portland, OR 97205, United States

Do not mail a return or deliver a package in person without authorization. Authorization is used to check eligibility and route the parcel, not to refuse a return that meets this policy. Use the original packaging where available, or suitable protective packaging.

Remedies when the item we supplied has a problem

Contact tylerwatts482@gmail.com within 30 calendar days after receipt with clear photographs of the item and relevant packaging. If photographs cannot reasonably be provided, we will help with another way to verify the issue.

After verification, we agree with you on an appropriate remedy, including a free replacement or a full refund. We cover reasonable required return and replacement shipping costs for damaged, defective, or incorrectly supplied items. If a return is required, we inspect it within 5 calendar days after receipt and initiate an approved refund within 5 calendar days after inspection approval. If no return is required, an approved refund is initiated within 5 calendar days after approval. A refund includes the affected item's price, applicable tax, and any original outbound shipping charge paid on the order. The same original shipping charge is refunded only once. If the entire order is affected and refunded, the full original payment is refunded. We do not require store credit instead of an eligible money refund.

Replacement delivery includes preparation and carrier transit. We confirm the applicable delivery estimate when arranging the replacement. Mandatory consumer rights remain available where applicable.

Inspection and payment of refunds

After a return is received, we inspect it and email approval or a specific reason for refusal within 5 calendar days. Approved refunds are initiated to the original payment method within 5 calendar days after inspection approval. The same inspection and initiation deadlines apply to approved ordinary and seller-caused returns; they are not added to a separate remedy period. If a shorter legal deadline applies, it takes priority.

After we initiate a refund, your bank, card issuer, or payment provider typically takes about 5 business days to post the credit; actual posting time may vary. Check the account and ask the payment provider about a pending refund. If you still cannot locate it, email tylerwatts482@gmail.com or call +1 (267) 423-2535 so we can check its status.

Changing a selection or canceling an order

We do not offer direct size or style exchanges. Return an eligible item for a refund and place a new order at https://dripsunset.com. This does not prevent a free replacement for a verified seller-caused problem.

For cancellation or a change, contact tylerwatts482@gmail.com immediately. Routine cancellations can be made only before dispatch or production begins and are subject to confirmation. When we approve cancellation of the whole order, we refund the full payment, including shipping. A canceled part of an order receives the affected item's payment, applicable tax, and related unincurred shipping charges. This restriction does not remove rights for shipping delays, non-fulfillment, or defective goods.

Support

dripsunset — https://dripsunset.com
Email: tylerwatts482@gmail.com
Telephone: +1 (267) 423-2535
Store contact address: 121 Hyman Fl, Las Vegas, NV 89145, United States
Shipping origin and authorized return address: 825 SW Yamhill St, Portland, OR 97205, United States
Customer support: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (EST/EDT), excluding public holidays. Response target: within 1–2 business days.
Contact us for return authorization before mailing an item. See our Return & Refund Policy.