Dripsunset approaches responsible retail through the decisions customers encounter directly: how a garment is described, what is promised before purchase, and how a concern is handled afterward. Our principles also set expectations for the providers involved in our operations.
What our product information should tell you
We aim to describe each listed item accurately, including its design, materials, sizing, and care needs. We do not treat an upcoming product as available stock before it is released for purchase.
Claims about a product's origin, recycled content, organic materials, environmental benefits, or certification should be supported by evidence for that particular item. A claim about one garment or package should not be understood as applying to the entire collection.
Standards we expect in business relationships
We expect suppliers and service providers to follow applicable labor and workplace safety laws and not to use forced labor or illegal child labor. These expectations do not mean that every facility in a supply chain has been independently audited or certified. When a credible concern is brought to our attention, we will review it and consider appropriate action within the business relationship.
Care guidance and environmental statements
Care instructions can help customers maintain the condition of a garment. Please follow the item's care label and any relevant guidance on its product page. We do not make a general promise that all products or packaging are sustainable, recyclable, or environmentally certified.
Customer concerns and protected content
Our aim is to explain purchase conditions clearly and handle delivery and return questions in line with our published policies. We respect intellectual property and welcome reports about potentially inaccurate claims or unauthorized content.
To raise a concern, email tylerwatts482@gmail.com with the relevant product or page link and a description of the issue. Please share only information necessary for us to review it.
Related information: Shipping Policy, Refund Policy, and Legal Notice.